Clear terms for a place built around being heard.

Agreement

Acceptance

By using Always Heard, you agree to these terms and our Privacy Policy. If you do not agree, do not use the service.

You must be at least 18 years old to use Always Heard.

If you use Always Heard on behalf of another person or organization, you confirm that you have authority to accept these terms for them.

Service

What Always Heard provides

Always Heard provides emotional support and companionship through Aria, an AI companion, and optional human listener experiences. The service may include chat, voice notes, journals, mood check-ins, listener sessions, credits, account tools, and safety features.

We may change, pause, or discontinue features as the product evolves, especially while Always Heard is in MVP and beta stages.

Boundaries

Always Heard is not therapy or emergency care

Always Heard is not a medical, mental health, legal, financial, or emergency service. It does not provide diagnosis, treatment, clinical care, prescriptions, crisis intervention, or professional advice.

If you may harm yourself or someone else, or if you believe anyone is in immediate danger, call local emergency services now. In the U.S., you can call or text 988 for the Suicide & Crisis Lifeline.

Accounts

Your account responsibilities

• Use accurate account information and keep access to your sign-in method secure.
• Do not share your account or impersonate another person.
• Use Always Heard only if you are allowed to use online services in your location.
• Do not let anyone under 18 use your account.

Support experience

Aria and human listeners

Aria is AI and can make mistakes. Aria may misunderstand context, generate incomplete information, or respond in ways that do not fit your situation. You should not rely on Aria for decisions about health, safety, money, law, or emergencies.

Human listeners are there to listen with care. They are not clinicians, therapists, coaches, advisors, or emergency responders. Listener availability is not guaranteed.

Safety

Safety reports and moderation

We may review, restrict, preserve, or disclose information when needed for safety, abuse prevention, service integrity, legal compliance, or enforcement of these terms. Listener sessions may include report tools so serious concerns can be reviewed.

Our safety page explains the product boundaries in plainer language.

Rules

Acceptable use

• Do not use Always Heard to harass, threaten, exploit, or harm others.
• Do not submit illegal, abusive, deceptive, or sexually exploitative content.
• Do not attempt to access accounts, systems, or data that are not yours.
• Do not interfere with, scrape, reverse engineer, overload, or misuse the service.
• Do not use Always Heard as a replacement for emergency services or licensed professional care.

Credits and payments

Paid features

Always Heard may offer paid features, subscriptions, trials, listener credits, or promotional credits. Prices, renewal terms, refund rules, and usage limits will be shown where the paid feature is offered.

Credits may expire, may not be transferable, and may not be redeemable for cash unless required by law or stated in the checkout terms.

Legal

Disclaimers, liability, and changes

Always Heard is provided as available and without warranties to the fullest extent allowed by law. We do not promise that the service will be uninterrupted, error-free, or suitable for every situation.

To the fullest extent allowed by law, Always Heard and its owners, team members, contractors, listeners, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost data, profits, or goodwill.

We may update these terms as the product changes. If changes are material, we will take reasonable steps to notify users.