Urgent safety
If there may be immediate danger, do not wait for Always Heard.
Call local emergency services now. In the U.S., call or text 988 for the Suicide & Crisis Lifeline, or use the 988 online chat.
Support
Help for the moments the product needs a human too.
Find the right path for account questions, Aria issues, listener support, privacy requests, and safety concerns.
Visit 988
Account and sign-in
Help with Google sign-in, account access, session issues, and profile data.
support@alwaysheard.ioAlways Heard account support
Aria chat
Report a stuck response, confusing answer, missing chat history, or technical issue in the Aria experience.
support@alwaysheard.ioAlways Heard Aria support
Listener sessions
Get help with listener availability, chat or call issues, credits, or a concern about a session.
support@alwaysheard.ioAlways Heard listener support
Privacy and data
Ask about your data, deletion, privacy choices, or information connected to your account.
support@alwaysheard.ioAlways Heard privacy request
Common issues
What to include when you contact us
- The email address you use to sign in with Google.
- What you were trying to do and what happened instead.
- The page or feature involved, such as Aria chat, journal, mood, listener console, or account settings.
- Any error text, approximate time, browser, and device if it seems relevant.
- For billing or credits, include the amount, date, and the feature you were using.
Privacy and account data
Privacy, deletion, and data questions
For privacy or deletion requests, email support and include the Google email connected to your account. We may need to verify account ownership before changing or deleting data.
Boundaries
What support can and cannot do
Always Heard support can help with product access, technical issues, account questions, listener session concerns, privacy requests, and safety reports.
Support cannot provide therapy, diagnosis, treatment, legal advice, medical advice, emergency care, or a guaranteed listener response time.
Read safety and boundariessupport@alwaysheard.io
For the fastest review, use the closest subject above. For anything else, send a note directly to support@alwaysheard.io.